How to respond to insults at school. Different strategies for dealing with those who insult you. Who is this boor

We all have to deal with rudeness, insults and rudeness from time to time. And those of us who do not know how to react correctly to insults have to endure resentment, get angry and accumulate depression within ourselves. Many, not knowing how to adequately respond to an insult with their rash words, deeds and actions, provoke serious conflicts and, neglecting common sense, enter into “internecine wars”.

It happens that a person, not knowing how to respond to an insult, uses his fists, sometimes even in cases where the situation does not require the slightest reaction. The inability to respond to the bully with a word, the inability to find the right words in order to put the bully in his place is the cause of bad mood, stress, health problems, suicide, fights and even murders. You say, am I overdramatizing the situation? But this is true!

In order to learn how to respond to insults, it is not enough just to memorize beautiful phrases and expressions, you need to understand what an insult is, what its motives are in each specific case, learn to react (it’s not about what to answer, but about the psychological reaction to rudeness, humiliation and criticism), and of course wisely, with dignity and beautifully respond to these barbs.

So what is insult? Insult is a deliberate insult, humiliation of a person’s honor and dignity, often expressed in a rude and indecent form. In addition, as verbally, insult can be inflicted in writing or in the form of actions (obscene gesture, pushing, spitting, slapping, etc.), openly or in the absence of a person.

An insult is always a negative assessment given to a person’s behavior and qualities, in a form that contradicts socially accepted rules of behavior, morality and ethics. In most countries, insult is a crime, which, in theory, should always be followed by inevitable punishment (in Russia, after Article 130 of the Criminal Code lost force, insult is an administrative offense, and liability for it is provided for in Article 5.61 of the Administrative Code). However, in this article we will omit the moment of this kind of reaction as protecting honor and dignity in court, and will try to figure out how to react and respond to insults on our own.

Today there are many different psychological techniques, which can help to adequately respond to an insult. However, each of them is based on an initial understanding of the intentions and goals of the offender who inflicts “poisonous injections.” Therefore, in order to competently parry an insult and put the presumptuous interlocutor in his place, you first need to understand the hidden motives of your opponent and take care of the antidote.

How to respond to insults and accusations

You were accidentally or deliberately scolded. To the point? Did it hurt? Remember that any feeling or emotion, including insult (resentment combined with a feeling of severe humiliation) arises inside a person. Therefore, we cannot be offended, we can only be offended.

First of all, you should not take the insult literally and take every word personally. If your abuser is in a bad mood or has a bad manners, this does not mean that it is your fault.

In order for a person to learn how to react correctly to insults, it is important to know that the one who splutters and behaves inappropriately, throwing insults left and right, is himself a victim. A victim of his eccentric nature. Usually, people who attack and humiliate others are weak. They are unable to cope with negative emotions and therefore take them out on others. As a rule, someone also offended them, and they themselves are unable to cope with the bitterness that overwhelms them, so they “drain it” in this way (often people insult and are rude out of envy). So is there any point in being offended by a toadstool?

How to respond to insult if the offender is yours close person? If you value relationships, then it’s worth talking and dotting the T’s. Calmly and openly tell him that his words hurt you deeply (namely, the words of loved ones hurt us most deeply, even when we seem to have learned to calmly react to insults from strangers, strangers or just acquaintances). Discuss the situation and you will feel better.

The most preferable reaction to insults from a stranger is to ignore them. Simply don’t notice the rude person (of course, if the situation does not require the opposite behavior), imagine that he is not nearby, and the opinion and words of a stranger are empty words. If you are not one of those people wanting to be liked by everyone, then this will be easy for you.

If you are insulted by a work colleague or boss, remember that carefully avoiding the conflict will always be more profitable. You can respond to the words of a colleague who still can’t calm down and on whom your silence has no effect with some neutral barb. And the boss is not to be trifled with. Therefore, it is better to listen to the opinion of psychologists who advise in this situation not to conflict and not to respond to insults, but to imagine your leader as a capricious little child who whines and fights all the time. Mentally patting him on the head, calm him down. Feed him semolina porridge and sit him on the potty. Those who have tried this method say that the effect is amazing. Not only will it make you smile and easily endure insulting remarks, but it will also give you inner strength that your boss will definitely notice.

Training calm reaction to insults will bring you exclusively dividends, namely positive mood, increased performance, steadfastness and balance. By learning to respond to aggressive attacks with serene calm (this can be expressed both in words and actions, and in silence), you will always be able to disarm the offender and make him think about whether it is worth behaving this way with you.

How to properly respond to an insult, given the type of criticism

Before responding to an insult, quickly analyze what was said, and if it seems more like constructive criticism (the insult, in fact, has nothing to do with what we are), immediately admit that you are wrong, start with “Yes”: “ Yes, you are absolutely right." If you doubt the reasons for the attacks and don’t know how to respond to a barb or remark addressed to you, ask a clarifying question. For example, if the matter does not concern your real omissions or mistakes, and the angry tirade uttered by your opponent is intended to belittle and insult you, then the phrase “Do you have a specific proposal?” will baffle him. An adequate person, even in the case of a harsh statement, will justify his opinion and offer other options.

If you agree with, albeit unpleasant, but fair criticism, do not apologize unless absolutely necessary. Just agree, people who constantly apologize look not confident.

If the insult or accusation is only partially true, admit it partially. For example, they tell you that you are always late (this hardly seems like an insult, but if it is said in a rude and aggressive manner, and even in public, someone may consider it as such). A decent response would be something like: “Yes, I was late today.” Or here’s another example: “You are an illiterate specialist and constantly make spelling mistakes.” A worthy response to an insult would be the phrase: “Yes, there are two spelling errors in this report».

A completely unfair insult can be answered with a counter-question asked on the merits of the rudeness. They can be of several types:

Clarifying questions such as: “Why do you think so?”, “What exactly do you mean?”, “Why are you personally interested in this?”, “What did you mean by this?” etc., rarely, but they give results. If a person starts answering them, he will quietly drive himself into a dead end. However, you shouldn’t count on this (although you can try); after clarifying questions, the insulter, as a rule, does not calm down (he also uses an unfair type of criticism, without justifying his rudeness) and answers something like: “Don’t you guess?” or “What I mean is that you are a slacker and a mediocrity.” You should be patient, of course, if you want to respond to the insult in a civilized manner, and continue to calmly ask further.
Factual questions are a call to voice facts and give examples: “Names, appearances, passwords?”, “Please state the facts,” “Give an example,” etc. If your denigrator answers these questions with general phrases: “There are many examples and facts that can be cited...”, “You yourself understand everything perfectly...”, etc., continue to “torture” him further or stop the dialogue with the phrase, they say, you don't even have anything to say.
Alternative questions will help the offender formulate specific complaints and say what he is really dissatisfied with: “Maybe you are not satisfied with my lack of punctuality or the way I dress and look? Maybe you don’t like the way I communicate with customers or the way I make reports?” Here, perhaps, you will hear a specific answer, unless, of course, your opponent really has something to show you. If there is, then proceed according to the above scheme.
Devastating questions: “You are not satisfied with the way I make reports, the way I look, the way I communicate. What else doesn’t suit you about me?” they ask so that your critic or the person insulting you will express everything and not touch you for as long as possible.

It is likely that leading questions that you ask in a calm tone will cause amazement and even indignation in the critic. This is normal and means that he feels your advantage in this situation. He is used to people making excuses to him or being obediently silent, and you are kindly trying to figure everything out and take into account specific and objective comments as soon as they are voiced.

How to respond to insults: general rules

The first thing a person who doesn’t know needs to learn how to respond to an insult- this is that in no case should one descend to mutual insulting accusations and thoughtless reactions. Firstly, from the outside it looks very stupid and funny. Secondly, maybe you are succumbing to some manipulative influence. So why start playing by someone else’s rules, with the possibility of being caught in cleverly placed nets.

In most cases, it is better to respond to insults not only politely and culturally, but at least calmly and with feeling self-esteem. In some situations (for example, in the case of trolling), the best response is to completely ignore the offender.

If you are calm by nature and well-mannered person, That respond culturally to an insult for a born boor it is quite difficult and most often pointless. You are obviously a loser because you start playing on someone else’s site and by someone else’s rules. You must stay in your field. If you can answer calmly and reasonably, then answer, but another problem is that the boor’s receptors that perceive your arguments do not work. Therefore, it is best to turn around and leave. This is the easiest way to respond to an insult.

Often, when responding to criticism, people make a mistake - they begin to make excuses: no, I’m not like that, you’re unfair to me, I’m not to blame... Excuses put you in a humiliated position - this, firstly. Secondly, they are not interesting and not needed, as a rule, they are not even listened to. Agree, it is stupid to make excuses in front of a person for whom saying some kind of barb or insult is a desire to play on emotions, a way of self-affirmation (in this situation you can ask, “Well, have you asserted yourself at my expense?”) or a desire to stand out. Therefore, when listening to insults, always try to understand why they want to insult you.

Everyone has difficult days, and perhaps a rude remark came out of your interlocutor’s mouth by accident. In this case, the question is “Bad day?” will be sufficient. Normal person will agree and apologize for the harshness. However, asking such a question to a “troll” is not the best way to respond to an insult, as this can cause a whole stream of unpleasant expressions in your direction from him.

Sometimes it is not necessary to respond to an insult; it is enough to simply ask the person non-aggressively or even friendly about what he said. Pretend that you did not hear or, lost in thought, simply did not pay attention to his statement. Only an outright rude person will repeat the insult.

If you still decide to respond to the offender, and it doesn’t matter whether the situation requires it or you just wanted it, you shouldn’t attack your opponent directly with objections. Be calm, suppress accusations and insults with well-aimed and witty answers, but only after you have fully listened to all the attacks against you. Firstly, you will have time to think and find a sharp word, and secondly, you will be able to moderate your ardor and maintain sobriety of thought. And if this is a situation where your attacker is acting on emotions (i.e., this is not a planned and carefully thought out attack), you can give him the opportunity to completely discredit himself.

Some attacks can be responded to with humor. When an insult doesn’t seem to be an insult at all, but just a harmless mockery, or when you need to respond and defuse the situation without spoiling the relationship, a joke is quite appropriate. This technique has one more advantage. He will protect you from further insults and attacks from a person who takes pleasure in seeing his victim feel anger or some other negative emotions. After all, if you react to his attacks with a smile, then you don’t care, and you don’t even think about getting angry, offended or swearing. Humor will calm down the rude person, putting him into a stupor. And he seemed energetic vampire will go in search of a new victim.

You should not joke if the insults are serious, affecting your honor and dignity. Otherwise, both the offender and those around you will decide that they can safely “wipe their feet” on you.

How to learn to respond to insults and not provoke new ones

It will help you to emerge victorious from any verbal duel and put your presumptuous interlocutor in his place. ability to quickly formulate thoughts. In order to learn how to respond to insults wittily and, most importantly, in a timely manner, do not hesitate to arrange comic duels with your acquaintances, friends or work colleagues. Remember that in each fight you gain the necessary experience and skill.

There are people who are rude more often than others. There is such a thing as the psychology of the victim. Sacrificial people who are easy to offend (he has such an appearance, he behaves this way, it is clear from him that he cannot respond to an insult) will always find their boor. Here you need to ask yourself: “Why do people talk to me like that? Maybe the problem is me if this happens periodically?

Often people are unable to somehow respond to an insult due to their own insecurity, low self-esteem or natural shyness. Having heard unpleasant words addressed to them, they, overwhelmed by fear, cannot utter a word. This requires an integrated approach - once you start fighting these qualities, constantly practice your ability to respond correctly to insults. And remember, the reaction to rudeness and boorish behavior must come from the depths of inner steadfastness.

In addition, fear, transmitted through some absolutely unimaginable channels, can spur the offender to more and more rudeness. So in any conflict situation, including when responding to insults, you must, first of all, curb your fear. We are designed in such a way that, not knowing how to defend ourselves from insults, we involuntarily begin to breathe deeper, strain our eyes, clench our fists or cross our legs and arms. In such situations, try to monitor your emotions and consciously control your external manifestations.

How to intelligently respond to an insult: examples, situations, phrases

When insulting, people often use stereotyped expressions. Therefore, to know how to properly respond to an insult, you can make a list of frequently observed rudenesses and come up with adequate responses to them.

To make it more clear to you in which direction to move, I suggest you familiarize yourself with typical insults and possible options for a worthy reaction. Perhaps my answers were not original enough, I’m sure you can come up with better ones.

If an ill-wisher with a false note in his voice notices that yesterday’s feast makes you look bad, thank him for his concern, and in turn show concern for appearance offender: “It’s strange, it seems like you spent the whole evening at home yesterday, but you still look rumpled. Look at the bruises under your eyes.” Well, or say that you forgot to look in the mirror because you were in a hurry to get to work, and then, taking a quick glance at the insolent person, joyfully add: “Oh, I see, you don’t like to look in the mirror either.”

You can respond to an insult by transforming the negative qualities that are attributed to you into advantages. - “You are verbose and talkative.” - "Just me sociable person».

If you are insulted and accused, you can remind the person of the expression: “We are what we think about” or the well-known saying “Whoever hurts, says so,” or say “Don’t judge by yourself.” The point is this: we often suspect those around us of what we ourselves are capable of, and we need to explain to the person that with his insults he characterizes himself rather than you.

You can turn the reproach into reverse side and ask the aggressor how he managed to achieve such outstanding results, master skills that you do not possess, acquire such wonderful character traits (this can be done in a sarcastic or serious manner):

- “You are crooked!” - “How do you manage to keep your hands straight?”
- "You first day at work, and have already shown themselves to be a worthless incompetent.” – “Share your experience. Tell me how you manage to keep your cool in stressful situations?”

How to smartly respond to an insult about your clothes:

- “Are you getting dressed at the Chinese market?” “It doesn’t matter what I’m wearing, on my figure even beggarly rags will look like a chic dress.

If the offender, wanting to belittle the value of the work you have done, says that in your work you used bad means, the wrong tools or methods, you can say that, despite the originality of the means used in the work, it was done beyond all praise and the result speaks for itself myself.

Try respond intelligently to an insult, addressed to you in a bar, restaurant or store is not worth it (unless only to hone your skills of sharp and quick attacks). The correct reaction there will be a requirement to call the administrator or ask for a complaint book. Several such complaints and the rude employee will be fired.

If you have to listen to insults from a certain official, then you just need to very politely ask him to tell you his position, as well as his full name. Those who use this technique to cool the ardor of a careless employee know that it works great. It feels as if at that moment a tub of cold water was poured on him.

You can respond to an insult like the luminous Buddha - with a radiant smile and wishing the offender all the best. Of course, such a reaction is not always appropriate and will not suit everyone, because each case of insult is individual and people are different, so there cannot be universal answers. Choose the tactics that suit you best. Try, experiment, but do it wisely.

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If you learn how to deal with bullying and insults, you will find it easier to handle such unpleasant social situations. To protect yourself from bullying and insults, assess the situation, respond appropriately, and seek help if necessary.

Steps

Assess the situation

Realize that it's not about you. People who tease and insult others are insecure themselves. Their bullying is often driven by fear, narcissism and a desire to control the situation. By bullying others, they feel stronger. Realizing that the reason lies with the offender, and not with you, will help you become more confident in the current situation.

Figure out what motivates your abuser. If you make the effort to understand why a particular person insults or teases you, you will have the key to solving the problem. Sometimes people bully others to assert themselves, and sometimes they do it because they don't understand you or the situation as well as they could. Or they are simply jealous of what you have done or achieved.

Make a plan to avoid the person or situation if possible. Avoiding your bully can minimize the amount of abuse or bullying you experience. While this may not always be possible, come up with ways to reduce the amount of time you have to spend with the bully, or avoid contact with him altogether.
- If you are harassed when you get home from school, work with your parents to safe route, which will help avoid bullying or insults.
- If you're being teased or abused online, consider removing the bully from your social media or reducing the amount of time you spend on certain apps.
Determine whether bullying is against the law. Sometimes bullying or insults are a direct violation of one of the codes or the Constitution Russian Federation. For example, if at work you experience sexual harassment from a colleague (not necessarily physical, but also verbal), this is already a violation of Article 133 of the Criminal Code, and you must report it immediately.
- If you are in school, you have the right to learn in a safe, distraction-free environment. If someone is bullying you to the point that you feel unsafe, or it is interfering with your learning (for example, by discouraging you from coming to school), you should discuss this with your parents or teacher.
Learn to be a more decisive person . Being assertive will help you deal with bullying. To be decisive, it is important to be able to say “no” to people, as well as express your needs clearly and clearly.
- Tell me what specifically worries you. For example: “You often tease me about my hair, calling me a poodle or a lamb.”
- Express your feelings about bullying. For example, you could say, “It makes me angry when you say these things because I personally think my hair looks amazing.”
- Tell me what you would like. For example: “I want you to stop making fun of my hairstyle. If you do this again, I’ll leave.”

Offend and Anyone can spoil a person's mood, especially born rude people. On their antics must be responded to correctly. TO you need to be prepared for this and know what to answer in order to save your nerves and get out of it with dignity the situation.

Of course, there are situations when answering not worth the insult:

on insulting strangers store, transport or other public place Not worth paying attention. It is unlikely that anyone other than the police will be able to calm them down;
Not worth answering rudeness of strangers if they provoke a fight. True, if someone wants to fight, they won’t just let you go, but if there is a chance to avoid a fight, use it;
on rudeness can be encountered in on the Internet different forums or in the comments. Provoking people to I bet many people make money this way or simply stroke their ego. On rudeness in in social networks Not costs answer to save time and nerves.

When we still have to answer, we we're upset that we don't managed to fight back correctly, and even if it seemed that you you answer adequately, after the fact you still receive phrases that fit better would. So as not to If you upset yourself, you can learn in advance to respond to the offender.

What a funny way to answer insult

Many people make the mistake of the insult is responded to with rudeness. Of course, when we are offended, it's annoying, but if you gather your strength and do not deign the boor with attention, you will definitely win the argument. Howsoever it was difficult, make it clear that you do not care about the words of the person who is rude. The best option - respond to rudeness with humor.

If you have there will be witty phrases in stock, then You you can get out of any situation.

Immediately forget about the drums hung around the necks of the offenders, so that they lead the column of people going somewhere. This is an unconstructive reaction, albeit with a dose of sarcasm. When responding to an insult, it is better to use intellectual humor to show your superiority over the rude person:

"WITH At this moment I ask for more details...”;
"Like You’re good at coming up with nasty things”;
"I see you We spent the whole night preparing our speech”;
“Should we call an ambulance? You probably feel bad, since you started talking such nonsense”;
“I want to thank your parents for raising such a good person”;
“Thank God, you’re talking nonsense again! And I already thought that you were a smart person.”

If the insulter does not understands humor and continues to speak poorly in your side, try to correctly explain to the person in clever words that he behaves rudely. On clever phrases a rude person may not find a decent answer and will simply leave you behind. Don't shout and swear - quite politely and intelligently explain that someone not right. Such composure will unsettle a boor.

How to exit with dignity such situations? There is a wise way. Agree with in the words of a rude man and thank you for what he I found your shortcomings. This method is very effective- you don’t even be rude in response, but you put the boor in awkward situation. Ill-mannered people need to be made clear that they are behaving ugly. On tactful remark they will react and think about it.

If someone emphasizes your appearance (blonde, bespectacled, fat), bring this feature to the fore and thank the interlocutor for his observation. “Yes, I’m blonde, we’ve been talking for an hour, and you just noticed!” It’s taking a long time to get to you!”, “Do I need to remind you that glasses have always been considered a sign of intelligence. That’s why I see that you don’t have glasses.”

Best answers to insults

Not on All insults can be answered with one memorized phrase. If you're boorish looks illiterate, then smart maxims will come in handy. Beautiful and correct answers to rudeness:

"Not I want to break away from such an interesting conversation, but I'm in a hurry";
"How to answer you so as not to offend";
“No, no, I always yawn when I’m interested in a conversation with my interlocutor”;
"You you know, a friend of mine is conducting an experiment on study of primate intelligence, you just need to get involved.”

To be ready for any insults, you need to know what a provocateur might look like. The face of a boor:

more often these are weak individuals who are trying to defend themselves with insults;
rude people - these are energy vampires who enjoy taking people out of myself;
Aggressive people who love to argue. This is Y they become a habit;
foolish people.

How to speak smartly answer to rudeness

To be ready to answer insults, learn a few clever phrases, which may be useful. True, keep in mind I see that there are not just smart words enough. You need to show the offender that you- a confident person, and it's hard to get you out of myself. Therefore, all words must be pronounced clearly, in a calm tone.

Examples of phrases that can be used in response to insults:

"Not it's worth being so angry, but That your eyes will now take on the color of your red blouse”;
"If you fools would fly I wouldn't be here now stood";
"Not I know your preferences in food, but products that you use in food, clearly reduce intelligence”;
"It's easy for you to surprise me “just say something smart”;
“You probably haven’t been hugged enough in childhood, that's why you so angry. Let me I’ll hug you..."

Costs should I answer at all? insults

Is it necessary to answer insults, you decide You. Keep in mind that the retaliatory insult in the address of loved ones can lead to that the relationship will be damaged. Therefore, in order not to allow a scandal to occur, try to defuse the situation on the contrary.

Do not forget that rude people are usually people offended by fate who simply cannot argue their opinion. Therefore, do not be rude yourself and do not respond to the antics of strangers.

And one moment. When an insult comes to you, you decide how to react to it. But if someone is rude to people close to you - offends a girlfriend, mother, laughs at a brother or sister - then a reaction is needed. Again: there is no need to get involved in a fight, it is enough to simply show that you are intellectually superior to your interlocutor, and that the one at whom the rudeness was directed has a patron.

What to say in answer to rudeness of strangers

If a stranger is rude to you and you decided no matter what began to fight back, use the repetition method. On respond to the rude person’s words with the phrases: “What are you talking about!", "AND what's next? ","That's it? Is that all now? So you get rid of it quickly unpleasant person.

Use the surprise method: when insulted, sneeze and say that you are allergic to rudeness. A In general, when strangers start to be rude, find out the reason for this behavior. If his insults are unfounded, let him know that and that they are unpleasant to you. IN in rare cases Of course, the offender is right, and the comments hit the mark. In such cases, you will have to agree with the speaker, but reproach him for pointing out your shortcomings so rudely.

IN in most cases a person does not ready to that he might be offended. Not do you know what to answer? Just improvise. Be calm, don't it's worth going with emotions about. Before you say anything, think about what might the interlocutor says the answer. When you learn to control your thoughts and emotions, you get out of it easily any situation.

Not always in life a person meets only those people with whom he feels comfortable and pleasant to communicate. There are also frequent situations in which one has to deal with outright rudeness, rudeness and humiliation. Anyone who is loyal to such methods of interaction with others will not fail to respond to such actions in kind. However, this usually does not lead to the desired result - as a rule, the situation only gets worse. Those same people who were raised well, and they do not accept any manifestations of what they consider “bad behavior”, having encountered it in practice, sometimes do not know how to adequately respond to it so as not to lose their human dignity and at the same time not “ fall" to the level of a brute.

Psychologists recommend that in order to maintain composure in situations of open conflict, train your own emotions. Usually, in a situation where a person is openly insulted, he shows retaliatory aggression or shows confusion and depression. None of these momentary feelings will help him get out of the situation while saving face. Moreover - in this case, the offender will triumph, because he achieved his goal - he knocked him out of the rut. So that this does not happen, and the “offender” sees in front of him only a confident and calm person, should be "rehearsed" possible situation. When imagining the moment of conflict, you need to imagine your “counterpart” in a pitiful form: a nasty toad, a vainly yapping Pug, etc.

In addition, let your imagination paint something like this: the evil words of the interlocutor do not reach the person’s ears, as if the first one is somewhere at the bottom of a deep abyss. To make this easier, it wouldn’t hurt to clearly outline your own psychological boundaries for yourself. In other words, to establish those limits of personal space that no stranger has the right to cross under any circumstances. This also applies to the emotional sphere. A person should decide how much he allows “strangers” to invade his feelings, causing them confusion. It is important to understand: how to react to a particular situation is the choice of the person himself, not others.

Any specialist, when asked: “How to behave when you are insulted,” will say that competent verbal rebuff is very necessary. Of course, it is unacceptable to stoop to insults - you should learn to reason with another without such baseness. If a person knows that at the most inopportune moment his eloquence suddenly leaves him, he should think about preparing in advance several biting remarks suitable for any situation. You also need to come up with a couple of phrases that can be used when the offender steps on the most “sore calluses”. This is not so difficult to do, since everyone knows what weaknesses or vice versa - strengths he most often “falls” during conflicts.

Improvisation is also allowed - in fact, it is very desirable. Such a phrase should be short enough (the stronger its “blow” will be) and respond directly to some word in the opponent’s offensive statement or to his remark as a whole. Here is a clear example from life. Once, one very worthy young lady on public transport encountered undisguised rudeness on the part of Mr. “Drunk.” Not a rare occurrence, isn't it? Having politely asked him not to let go of his hands (which he was already beginning to do) and not to breathe his fumes on her, she was sent on. . . three letters known throughout the Russian-speaking world. Her answer was short: they say that she is there more often than her offender is sober. It was as if the wind had blown the hops out of his head. The drunkard was amazed and seemed speechless for the rest of the journey.

However, it is always easier with strangers, since they, as a rule, do not mean anything in a person’s life, but pass through it in short episodes. However, very often people ask themselves the question: “How to behave if you are insulted by loved ones who are dear to you, or by those with whom you have to constantly deal and must be taken into account?” In such cases, eloquent silence can be not just gold, but a real diamond . As one of the great thinkers said, when passions boil, truth evaporates like boiling water. It follows from this that arguing with someone at the time of conflict is useless, especially trying to prove something to him or responding to his insults with any arguments. It is much better to leave, citing being busy, and offer to chat later.

If there is a need to talk with the “offender”, but he is clearly not in a constructive mood, a sense of humor will help to lower the “degree” of the tension and move everything into a more peaceful direction. For example, in response to being called a “fool”, answer that, they say, this is how you were unlucky in life, and your loved ones are now “in trouble” because of this. Everything should be expressed in a calm tone and with a friendly smile. Continuing in the same spirit, a person will easily take away his opponent’s weapon - insults. Perhaps after something like this he will “cool down”: his negative emotions will be deprived of nourishment. You should always remember that “getting personal” occurs when other arguments have already ended. Thus, the “enemy” shows his diplomatic powerlessness. So, all that remains is to feel sorry for him.

It can be:

testimony of witnesses to the incident;
video (recordings from surveillance cameras);
photos;
audio recordings (it is advisable to attach transcripts to them), etc.

Submitting a document When the document is ready, it can be sent to several authorities. It all depends on the participants in the incident and what circumstances accompanied it. If you were insulted by a colleague, then you can submit a report to your superiors, who should sort out the current situation. Did a client of your organization or your manager behave inappropriately towards you? Then you can write a statement to the police or immediately file a lawsuit. These two documents can be issued simultaneously. What constitutes online libel and how to file a complaint in this case? You can learn about this from this article.

As for conflicts between colleagues, the most that can be done is submitting a report to the authorities, who can reprimand the offender or even fire him if the seriousness of the offense is determined. What to do if a teacher insults a student? Here you will find the answer to this question.

Inappropriate behavior on the part of clients towards employees of a particular company is generally considered the norm in some companies, since the principle “the client is always right” applies here. If consumers themselves are indignant about insults directed at them, then insulting some manager or sales consultant is considered for them an action that does not contradict the norms of ethics and morality.
After all, they know that they are unlikely to receive a rebuff in this case.

Forbidden

To do this, you need to establish whether these two factors were present:

the offender sought to humiliate the honor and dignity of the individual;
the offender’s actions are unethical and immoral.

Such an offense must have a perpetrator and an addressee. At work, they can both be clients, employees, and managers.

Before you run to write a complaint for insult, it is worth finding out whether it really was such. Let's say a client came to the company and contacted one of its representatives.
The latter tried to help him, but still the situation resulted in a conflict. Then the client begins to swear, using obscene language.
If he talks about the situation as a whole, without addressing anyone personally, then this will not be considered an insult to the unfortunate manager who was trying to help him.

How to competently respond and hold people accountable for insulting a person?

Otherwise, this can already be regarded as committing this offense. Conflict situations may also arise between employees, during which one of them may resort to insults.

Here, too, it is important to first consider the presence of a violation. For example, your co-worker cannot stand it when they use the diminutive form of his name or rhyming forms to it.
You accidentally said them. In this case, can he consider it an insult? No, because you didn’t say anything unethical or immoral. There may have been some familiarity in your actions, but that's all.
If you compare your workmate with some animal or object, then this can already be considered an insult, since this is a violation of generally accepted norms.

Punishment for insulting a person under this article

Return to contents ] ○ What to do if you are insulted? Firstly, do not give in to emotions and do not react to offensive attacks, do not respond to the attacker in kind. Under no circumstances engage in assault or use physical force, as you will become a defendant in a criminal case - after all, insults often provoke your opponent to take more dangerous steps.

It’s better to turn on a voice recorder, a camera on your phone, or invite witnesses. If the witness is an outsider, be sure to take his coordinates so that in the future you can invite him to court or law enforcement agencies to confirm the offensive behavior of your opponent.

You should be especially careful with government officials and officials, who often act rudely towards citizens - boorish responses in response will immediately make you guilty and it will be problematic to prove the opposite.

How to complain about workplace harassment

Attention

If there is any doubt that the actions were committed against the victim, then a criminal case may not be initiated. You should control your emotions so that you don’t have to answer for thoughtless words and actions.

Info

Refrain from making indecent statements, as you risk being prosecuted for this. Many people often insult each other without thinking about the dire consequences.

Therefore, in order not to spoil the reputation of an honest citizen who lives in accordance with the laws of the Russian Federation, watch your speech, and also do not speak indecently towards other people, so as not to be condemned. Try to avoid humiliating another person, as this can lead to serious consequences that are unfavorable for you.

Even if you think a person is bad, do not insult him.

Insult in the workplace or what to do if you are insulted at work?

Part 1 of Article 5.61 of the Code of Administrative Offenses of the Russian Federation states: “Insult, that is, humiliation of the honor and dignity of another person, expressed in an indecent form, entails the imposition of an administrative fine on citizens in the amount of one thousand to three thousand rubles; for officials - from ten thousand to thirty thousand rubles; for legal entities - from fifty thousand to one hundred thousand rubles.” In addition, Article 5.61 establishes administrative liability for insult contained in public speaking, publicly displayed work or media mass media, as well as for the failure of officials or legal entities to take measures to prevent insult in a publicly displayed work or in the media. The penalties for these offenses are more severe.

If you have been insulted...

However, in 2010 this composition was excluded from the list of criminal acts and became an administrative offense, which, on the one hand, had a positive impact on the number of those brought to justice due to the simplification of the production procedure, and on the other, had a negative impact on the number of offenses. Alas, administrative punishment is not as severe as criminal punishment, and the possibility of getting a criminal record for offensive attacks was a deterrent.
However, liability for insult exists and is spelled out in Art. 5.61 of the Code of Administrative Offenses of the Russian Federation, and even after being held accountable, no one bothers to file a claim for compensation moral damage caused by insult. According to the provisions of this article, insult should be understood as humiliation of dignity and honor individual, which must be expressed in an indecent form.

Personal insult. Article 130 of the Criminal Code of the Russian Federation

The offender presents his assessment in an unacceptable form, offending and humiliating the victim. Slander, in turn, is associated with the presentation of facts that do not correspond to reality. Article “Insult” 5.61 of the Code of Administrative Offenses of the Russian Federation states that words that degrade honor and dignity and are expressed in an indecent form must be punished. Similar administrative offense is punishable by a fine in an amount depending on the category to which the offending citizen belongs:

1-3 thousand rubles from an ordinary citizen;
10-30 thousand per official;
50-100 thousand from a legal entity.

More severe penalties are provided for offenses related to public humiliation of a person: on stage, in the media, or in works with a large circulation.

Punishment for publicly insulting a person on the Internet under article

Indecency should be understood as obscene language or an expression or phrase that contradicts generally accepted norms of behavior in society and negatively characterizes a person. Insult may be associated with slander - i.e. dissemination of knowingly false information that humiliates a person, but neither insult is included in slander, nor slander is included in insult, remaining independent compositions according to the Code of Administrative Offenses and the Criminal Code of the Russian Federation. I talked about libel in more detail in the article: What is libel and how to protect yourself from it. [Return to contents] ○ Responsibility for insult. ✔ Administrative responsibility. Liability under Part 1 of Art. 5.61 of the Code of Administrative Offenses of the Russian Federation for the so-called “simple insult” is not so severe:

Citizens can be fined up to 3 thousand.